URxProbablyRxight
Meds & Counsel without Patience for Patients
Ever heard of Dick’s Last Resort? Never been to the restaurant myself, but I love the concept. It’s like the court jester in medieval times being able to tell the King the harsh truth since everything he said was in—you guessed it—jest. Why has no pharmacy taken up this business practice? If patients expect harsh but fair truth from the pharmacy team, they’ll accept it readily.
Welcome to URxProbablyRxight. The pharmacy of the future where we provide “Meds & Counsel without Patience for Patients.”
Tumor Labels
[Rph]: “Got another tumor label here.”
[Tech]: “Alright—what the heck are you talking about, Roger?”
[Tech 2]: “It’s often best to just not ask.”
[Tech]: “Well, it’s the third time he said that in the last, like, 10 minutes.”
[Rph]: “‘Best to just not ask?!’ Is that why I always have to repeat myself a dozen times?”
[Tech 2]: “Pretty much sums it up, yeah.”
[Rph]: “Alright, let me spell it out for you . . . again. Who filled this atorvastatin?”
[Tech 2]: “Wasn’t me.”
[Tech]: “Atorvastatin? Ah, yeah, that was probably me.”
[Rph]: “Well, it’s probably the fifth tumor label I’ve had today.”
[Tech]: “Yeah, that doesn’t quite ‘spell it out for me’.”
[Rph]: “The label’s not flat on the bottle. It’s got this little air bubble, then you grab it, it gets all creased, and looks terrible.”
[Tech]: “Let me see what you’re talking about.”
[Rph]: “See. It looks terrible. No pharmaceutical elegance.”
[Tech 2]: “‘Pharmaceutical elegance’? Aren’t you fancy.”
[Rph]: “Would you want to take your medication from a bottle that looks like this, Lesley? I mean, patients aren’t gonna put their trust in a pharmacy that can’t do something as simple as put a label on a bottle.”
[Tech 2]: “You’re not wrong.”
[Rph]: “So can we make sure this doesn’t happen anymore, please?”
[Tech 2]: “No problem, boss. I’ll show Bernard my pharmaceutically elegant labeling technique.”
[Rph]: “Yeah, that, ahh—that definitely sounds uppity when you say it!”