URxProbablyRxight
Meds & Counsel without Patience for Patients
Ever heard of Dick’s Last Resort? Never been to the restaurant myself, but I love the concept. It’s like the court jester in medieval times being able to tell the King the harsh truth since everything he said was in—you guessed it—jest. Why has no pharmacy taken up this business practice? If patients expect harsh but fair truth from the pharmacy team, they’ll accept it readily.
Welcome to URxProbablyRxight. The pharmacy of the future where we provide “Meds & Counsel without Patience for Patients.”
Prescription Transfer
[Rph]: “Thanks for calling ‘You Are Probably Right.’ This is Roger, a pharmacist. What can I do for you?”
[Caller]: “Yeah, hi. I’m a pharmacist calling for one copy.”
[Rph]: “Wow, just one?!”
[Caller]: “I know. Your lucky day, right?”
[Rph]: “I guess so. Go ahead and give me some numbers.”
[Caller]: “They didn’t give me an Rx number, but the patient’s name is Martin Daniels. Date of birth: 01/31/1996.”
[Rph]: “There we go. Took you a while, but we got to those numbers I wanted.”
[Caller]: “Oh. I—I thought you meant prescription number.”
[Rph]: “That would have worked, too. But I wasn’t holding my breath.”
[Caller]: “Well, either way. If you could just fax it to me.”
[Rph]: “…”
[Caller]: “Hello? You still there?”
[Rph]: “Yeah, I’m here. Just waiting for you to finish your sentence.”
[Caller]: “What sentence?”
[Rph]: “Exactly! You said ‘If you could just fax it to me.’ That’s a subordinate clause which can’t stand alone. I figured you were just pausing to create suspense for a really powerful independent clause.”
[Caller]: “Whatever, I just want you to fax me the script so I can get on with my shift.”
[Rph]: “Yeah, yeah, yeah, sure. No problem. Judging from the Caller ID, you’re the store on Goodison Street?”
[Caller]: “Yup. And my name’s Tom Fernandes.”
[Rph]: “Great. Looks like I’ve got all your information in my system already, Tom. All my info will be on the fax. Anything else you want to tell me?”
[Caller]: “Nope, that’ll do it. Thanks.”
[Rph]: “Alright. But you sure you, umm, don’t want to—you know, maybe—tell me what medication you need transferred?”