URxProbablyRxight
Meds & Counsel without Patience for Patients
Ever heard of Dick’s Last Resort? Never been to the restaurant myself, but I love the concept. It’s like the court jester in medieval times being able to tell the King the harsh truth since everything he said was in—you guessed it—jest. Why has no pharmacy taken up this business practice? If patients expect harsh but fair truth from the pharmacy team, they’ll accept it readily.
Welcome to URxProbablyRxight. The pharmacy of the future where we provide “Meds & Counsel without Patience for Patients.”
Please Hold
[Hold]: “All of our employees are busy helping other callers. Your call is very important to us. Please hold, and your call will be answered in the order it was received.”
[Rph]: “Would you call this patient and tell them their transfer won’t be ready when we promised because I’ve been on hold forever?”
[Tech]: “Sure. What’s their date of birth?”
[Rph]: “02/15/1977. Last name Thomas.”
[Tech]: “Hi, Eugene. This is Bernard at ‘You Are Probably Right’. I’m just calling to let you know that my pharmacist has been on hold since right after you asked us to call for your transfer—”
[Patient]: “That’s been like—like 45 minutes ago.”
[Tech]: “Yup. And I’ve been listening to their hold music on speaker the entire time.”
[Hold]: “All of our employees are busy helping other callers. Your call is very important to us. Please hold, and your call will be answered in the order it was received.”
[Pt]: “Well you’re gonna be holdin’ a long time, I can tell you that!”
[Tech]: “We’re trying our best to help you out here, sir. But if the other store isn’t answering, there’s not much we can do.”
[Pt]: “Well they ain’t gonna answer.”
[Tech]: “That’s become rather apparent, there, Eugene.”
[Pt]: “I’m saying they ain’t there. They’re closed today. Ain’t got enough staff, or some bullshit.”
[Hold]: “All of our employees are busy helping other—”
[Tech]: “What the … are you serious?! •• You can hang up, Roger. He says they’re closed. •• You know, that would have been helpful info about—oh, I don’t know—45 minutes ago!”
[Pt]: “Well, why else would I need you to fill it? Been going there for years. Wouldn’t go to you guys unless it was my last resort.”
[Tech]: “Well, if you want us to fill anything for you today, you’ll need your doctor to send a prescription to us.”
[Pt]: “You’ll give my doctor a call then, right? I need my Buspar.”
[Tech]: “Let me get this straight. You’ve never filled with us before. You essentially just told me you’d never come here unless we were the last pharmacy on Earth. We’ve already wasted 45 minutes of our time. And now you expect us to call your doctor for you?!”
[Pt]: “Whatever. I guess I’ll just die!”
[Tech]: “What a shame. We were just starting to become such great friends.”