URxProbablyRxight
Meds & Counsel without Patience for Patients
Ever heard of Dick’s Last Resort? Never been to the restaurant myself, but I love the concept. It’s like the court jester in medieval times being able to tell the King the harsh truth since everything he said was in—you guessed it—jest. Why has no pharmacy taken up this business practice? If patients expect harsh but fair truth from the pharmacy team, they’ll accept it readily.
Welcome to URxProbablyRxight. The pharmacy of the future where we provide “Meds & Counsel without Patience for Patients.”
Here, My Doctor’s on the Phone
[Patient]: “I got my doctor on the phone. He wants to talk to you.”
[Rph]: “Have him give us a call and ask for Roger. Our phone number’s—”
[Pt]: “He’s on the phone right here. You can take my phone, it’s fine.”
[Rph]: “No, no, no! I didn’t talk on other people’s cell phones before the pandemic; I’m sure not gonna to start during one.”
[Pt]: “I don’t have COVID.”
[Rph]: “I understand that, but I’m still not touching your phone.”
[Pt]: “What if I put it on speaker?”
[Rph]: “That starts to get into the realm of HIPAA issues, so I’d really rather—”
[Pt]: “Come on! Make an exception this one time.”
[Rph]: “Ma’am, I ‘m not going to endanger my health just so your doctor doesn’t—”
[Pt]: “But I don’t have COVID!”
[Rph]: “Right. We’ve covered that fact already.”
[Pt]: “Jesus! Why do I keep coming here?!”
[Rph]: “Listen. You do what you have to, but I’ll tell you one thing—I will not be bullied.”
[Pt]: “Whatever. I’ll just—”
[Rph]: “And why would you want someone else talking on your phone, anyway? It’s basically a thousand dollar computer. And you’re just gonna hand it off to any ol’ butterfingers. I mean, come on, during just this conversation I’ve dropped ass twice and my pen once.”
[Pt]: “Sorry, what!?”
[Rph]: “Well, half of that’s true.”
[Pt]: “Unbelievable.” “Sorry Dr. Thomas, but the pharmacist won’t talk on my cell. He wants you to call the pharmacy . . . Hello? . . . Hello?” “He hung up!”
[Rph]: . . .