URxProbablyRxight
Meds & Counsel without Patience for Patients
Ever heard of Dick’s Last Resort? Never been to the restaurant myself, but I love the concept. It’s like the court jester in medieval times being able to tell the King the harsh truth since everything he said was in—you guessed it—jest. Why has no pharmacy taken up this business practice? If patients expect harsh but fair truth from the pharmacy team, they’ll accept it readily.
Welcome to URxProbablyRxight. The pharmacy of the future where we provide “Meds & Counsel without Patience for Patients.”
Need My Card Again?
[Tech]: “Alright, Mrs. Trevor, your three prescriptions come to $20.00 even, today.”
[Patient]: “Do you, umm—do you need my card again.”
[Tech]: “No, surprisingly it’s quite comfortable today. But thank you for the offer.”
[Pt]: “Sorry, Kay, what offer?”
[Tech]: “Which is odd because it’s usually kinda cold back here. In the winter they never turn the heat up high enough.”
[Pt]: “Umm … okay.”
[Tech]: “And the A/C seems to work overtime in the summer.”
[Pt]: “Right … so did the payment go through?”
[Tech]: “No. You’ll probably need to insert your card aga—. Oh, you said—. I thought you were offering me your cardigan.”
[Pt]: “My cardigan?”
[Tech]: “Yeah, cardigan. You know, like the Taylor Swift song.”
[Pt]: “I’m wearing a T-shirt. And it’s the middle of summer!”
[Tech]: “Which I also thought was a bit weird, and all the more reason I said no to your offer.”
[Pt]: “Offer? I don’t have a cardigan to offer you. I don’t think I’ve ever even owned one.”
[Tech]: “Silly me—thinking you were being nice and all.”
[Pt]: “I am nice.”
[Tech]: “Offering me something you don’t even own. How’s that being nice?”
[Pt]: “I didn’t offer you one! I asked if you needed my card again.”
[Tech]: “Well, yeah, if you want your meds. I’m sure not gonna pay for ‘em.”