URxProbablyRxight
Meds & Counsel without Patience for Patients
Ever heard of Dick’s Last Resort? Never been to the restaurant myself, but I love the concept. It’s like the court jester in medieval times being able to tell the King the harsh truth since everything he said was in—you guessed it—jest. Why has no pharmacy taken up this business practice? If patients expect harsh but fair truth from the pharmacy team, they’ll accept it readily.
Welcome to URxProbablyRxight. The pharmacy of the future where we provide “Meds & Counsel without Patience for Patients.”
Nauseating Tale
[Tech]: “Hey, how can I help you?”
[Patient]: “Hi, Kay. I got a bit of an issue I was hoping to get some help with.”
[Tech]: “That’s what we’re here for. What can I do you for?”
[Pt]: “I just picked up a bottle of Zofran yesterday for nausea. The generic, actually—I don’t know what it’s called.”
[Tech]: “Ondansetron.”
[Pt]: “Yeah that’s it. Anyway, I went to open it—stupidly, right over the sink—and I don’t know how it happened, but—”
[Tech]: “Yeah, I’ve already sussed out the ending of this sob story.”
[Pt]: “Umm, okay. So can I get some more?”
[Tech]: “Let’s see if you have any refills.”
[Pt]: “I was so upset when all those tiny tablets went down the drain. It literally made me cry.”
[Tech]: “Well, I have good news and bad news for you. Which do you want first?”
[Pt]: “I’ll take the good news.”
[Tech]: “You do have a refill, so I’ll get that started for you.”
[Pt]: “Great, great! Thank you. And the bad news?”
[Tech]: “Bad news is you’re a terrible story teller.”
[Pt]: “Sorry?!”
[Tech]: “If you tell me a tale about Ondansetron going down the drain, you gotta end with, ‘It literally made me nauseous.’”