URxProbablyRxight
Meds & Counsel without Patience for Patients
Ever heard of Dick’s Last Resort? Never been to the restaurant myself, but I love the concept. It’s like the court jester in medieval times being able to tell the King the harsh truth since everything he said was in—you guessed it—jest. Why has no pharmacy taken up this business practice? If patients expect harsh but fair truth from the pharmacy team, they’ll accept it readily.
Welcome to URxProbablyRxight. The pharmacy of the future where we provide “Meds & Counsel without Patience for Patients.”
High AF
[Tech]: “Thanks for calling ‘You Are Probably Right.’ This is Harrison. What can I do for you?”
[Patient]: “Yeah, hi. I just need a refill. Last name’s Anderson. 12/12/87.”
[Tech]: “Alright, what are we looking for today, Mary?”
[Pt]: “Well, I don’t necessarily need it today. It’d be fine if you had it ready tomorrow.”
[Tech]: “Okay.”
[Pt]: “Will it be ready by 4:00?”
[Tech]: “As long as we have it in stock. Would you like me to check that for you?”
[Pt]: “Yeah, check on it, would you?”
[Tech]: “How ‘bout kindly informing me what ‘it’ is.”
[Pt]: “Ohh, yeah, yeah. That might help, huh? It’s the, umm—what’s it called—the one for, umm—I just call it my ‘High as Fψ€k’ pill.”
[Tech]: “Excuse me?!”
[Pt]: “Sorry. ‘High AF.’ Didn’t mean to swear at you. That’s what my husband called it the first time he saw it. And the smell—”
[Tech]: “I’m so confused, ma’am. What do you need me to fill?”
[Pt]: “It’s the one I take for—ohh, spironolactone. That’s what it’s called—spironolactone.”
[Tech]: “Yup, we’ve got that in stock. We’ll see you tomorrow after 4:00. Have a good night.”
[Pt]: “Thanks, Harrison. Again, sorry about swear—.”
[Tech]: “Hey, Roger. You won’t believe this call I just had.”
[Rph]: “I will believe the spironolactone made by Accord Healthcare says ‘AF’ and smells like weed.”
[Tech]: “How’d you—”
[Rph]: “Caller ID. Had the same conversation with her last month.”
[Tech]: “Hmm. Maybe we should do a 90-day conversion.”
[Rph]: “And decrease opportunities for her to swear at us? Hell no!”