UR_xProbablyR_xight

Meds & Counsel without Patience for Patients

Ever heard of Dick’s Last Resort? Never been to the restaurant myself, but I love the concept. It’s like the court jester in medieval times being able to tell the King the harsh truth since everything he said was in—you guessed it—jest. Why has no pharmacy taken up this business practice? If patients expect harsh but fair truth from the pharmacy team, they’ll accept it readily.

Welcome to UR_xProbablyR_xight. The pharmacy of the future where we provide “Meds & Counsel without Patience for Patients.”

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What Was Your Name?

[Intern]: “What was your name?”
[Patient]: “It’s Ma—, umm, sorry, Evans. Kelly Evans.”
[Intern]: “And date of birth?”
[Pt]: “13 July 1973.”
[Intern]: “Hmm. Don’t see that combo in here. You said 7/13/73, right?”
[Pt:] “Yup.”
[Intern]: “You don’t have an out-of-state address, do you?”
[Pt]: “Nope. Born and raised right here in town.”
[Intern]: “Didn’t think so. I definitely recognize you.”
[Pt]: “Yup, been a loyal customer for years.”
[Intern]: “And you said your last name was ‘Evans,’ right? E-V-A-N-S?”
[Pt]: “Yeah, and the traditional spelling of ‘Kelly’: K-E-L-L-Y.”
[Intern]: “Hmm, that’s weird.” “Hey, Lesley. Give me a hand here.”
[Tech]: “What’s up, Owen?”
[Intern]: “I know she’s filled here before, but I can’t find her in our system.”
[Tech]: “Alright, let’s just start again from the beginning. What is your name, and your date of birth?”
[Pt]: “13 July 1973. Kelly Masterson.”
[Intern]: “Wait! You said your name was ‘Evans’!?”
[Pt]: “Yeah. It was. I got married.”
[Intern]: “Congrats!”
[Pt]: “Thanks, but it was 19 years ago.”
[Intern]: “I’m so confused.”
[Pt]: “You asked me what my name was. Lesley asked what my name is.”
[Intern]: “Stop laughing, Lesley!”
[Tech]: “Sorry, but that’s hilarious! We screw with them. They’re bound to screw with us.”
[Pt]: “Like I said, been coming here for years.”
[Intern]: . . .

. . . [As an intern at UR_xProbablyR_xight, should you simply take your lumps and admit Kelly gave you a taste of your own medicine? If not, how do you respond?]

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