URxProbablyRxight
Meds & Counsel without Patience for Patients
Ever heard of Dick’s Last Resort? Never been to the restaurant myself, but I love the concept. It’s like the court jester in medieval times being able to tell the King the harsh truth since everything he said was in—you guessed it—jest. Why has no pharmacy taken up this business practice? If patients expect harsh but fair truth from the pharmacy team, they’ll accept it readily.
Welcome to URxProbablyRxight. The pharmacy of the future where we provide “Meds & Counsel without Patience for Patients.”
Remember? . . . From 10 Days Ago
[Patient]: “Hey, Owen, you get that taken care of yet?”
[Intern]: “Sorry, can you be a little more specific?”
[Pt]: “They wouldn’t pay for my prescription. You said you’d call the Doctor and get it covered.”
[Intern]: “Well, I’ll check. What’s your date of birth?”
[Pt]: “Yeah, ‘cause the other day you said it’d cost over 300 bucks.”
[Intern]: “We’ll see what’s going on with it. I just need your birthday.”
[Pt]: “You said it could take like 3 days or so.”
[Intern]: “Date of birth!”
[Pt]: “January 5, 1968.”
[Intern]: “Mr. Johnson?”
[Pt]: “You know it.”
[Intern]: “Okay, yeah. The diclofenac gel needs a PA—a prior authorization.”
[Pt]: “Yeah, yeah, that’s what it was. That get taken care of yet?”
[Intern]: “Let’s reprocess it here . . . alright, looks like they’re covering it now for no charge.”
[Pt]: “Great, great. Thanks, Owen. Been waitin’ for like 10 days. Got a bad case—. Hell, I told you all about it last week. You got any more thoughts?”
[Intern]: “Thoughts about . . .?”
[Pt]: “My knee, remember?”
[Intern]: “Sorry, Mr. Johnson, but I have zero recollection about anything we might have talked about last week.”
[Pt]: “And here I thought you guys were supposed to care about us.”
[Intern]: . . .