URxProbablyRxight
Meds & Counsel without Patience for Patients
Ever heard of Dick’s Last Resort? Never been to the restaurant myself, but I love the concept. It’s like the court jester in medieval times being able to tell the King the harsh truth since everything he said was in—you guessed it—jest. Why has no pharmacy taken up this business practice? If patients expect harsh but fair truth from the pharmacy team, they’ll accept it readily.
Welcome to URxProbablyRxight. The pharmacy of the future where we provide “Meds & Counsel without Patience for Patients.”
Returned to Stock
[Rph]: “Sorry, Mr. Jones. I don’t have anything ready for you. What was it you were expecting?”
[Patient]: “Well, I got a text right here. Says prescription number something, something, something, 4453 is ready. See, right here.”
[Rph]: “Okay, yup, I see that message here on the computer as well. Yeah, that text was sent, umm, 15 days ago.”
[Pt]: “Well I just ran out today, so here I am.”
[Rph]: “Yeah, so we can only keep prescriptions ready for 14 days before we put them back, otherwise we get in a lot of trouble with the insurance companies.”
[Pt]: “Well I’m out.”
[Rph]: “I understand, sir. Not a problem. Just give us a bit and we’ll get that ready again for you. Kay, how long’s the wait?”
[Tech]: “Be about 20 minutes, Roger.”
[Rph]: “We’ll have it ready for you in 20 minutes, Mr. Jones.”
[Pt]: “Twenty minutes?! I don’t understand. I got a text—”
[Rph]: “I understand. But as I said, we had to return it to stock—probably just last night—but we’ll have it ready for you very—”
[Pt]: “So you’ll have it done in, what, like 5 minutes?”
[Rph]: . . .