UR_xProbablyR_xight

Meds & Counsel without Patience for Patients

Ever heard of Dick’s Last Resort? Never been to the restaurant myself, but I love the concept. It’s like the court jester in medieval times being able to tell the King the harsh truth since everything he said was in—you guessed it—jest. Why has no pharmacy taken up this business practice? If patients expect harsh but fair truth from the pharmacy team, they’ll accept it readily.

Welcome to UR_xProbablyR_xight. The pharmacy of the future where we provide “Meds & Counsel without Patience for Patients.”

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Medication Reconciliation 

[Rph]: “Thanks for calling ‘You Are Probably Right.’  This is Marianne, a pharmacist.  What can I do for you?” 
[Nurse]: “Hi, Marianne.  This is Brandon.  I’m calling on behalf of a mutual patient, currently in our hospital, who fills at your pharmacy.  Just need to reconcile a med list.” 
[Rph]: “Sure.  What’s their name and date of birth?” 
[Nurse]: “Let’s see—it’s Mark Davis.  DOB is 12/16/2000.” 
[Rph]: “Alright.  I have him here.  Could you just verify a couple meds he’s on?” 
[Nurse]: “No. I’m asking you for his med list.” 
[Rph]: “I understand that.  I’ll need you to verify a couple meds he’s on first, though.” 
[Nurse]: “Why can’t you just run through the list?” 
[Rph]: “I’m trying to do the bare minimum to verify you are who you say you are.” 
[Nurse]: “Don’t you have Caller ID?” 
[Rph]: “Caller ID can be spoofed.” 
[Nurse]: “Why would I bother going to all that trouble just to get a drug list?” 
[Rph]: “Why would you go to all the trouble not to move this conversation along, Brandon?  If that’s even your real name.” 
[Nurse]: “Come on—would you just work with me here?” 
[Rph]: “I was about to ask you the same question.”   
[Nurse]: “I have his address.  Will that suffice?” 
[Rph]: “Only if you want to go to his house and rummage through his cupboards for pill bottles.  If you want, you can give me your fax number, and I’ll send over a release that Mr. Davis can fill out and sign.”  
[Nurse]: “No, no.  No need.  He only had one med bottle with him.  It’s called Leveci—Levetic—Levetirec—it begins with L-E-V.”  
[Rph]: “Wait.  All this was because you can’t pronounce Levetiracetam?!”

 

. . . [As an employee at UR_xProbablyR_xight, what’s the furthest someone’s gone to avoid having to pronounce a drug name?]